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Master of Service Management

Program Description The Master of Service Management is designed to bring together in a single program the technology, process and business innovation skills that will form a solid base for those aspiring to understand and manage service innovation, development, design and delivery in process-oriented organisations. The program will focus on the design, development and monitoring of inter-organisational workflow (services) and should be particularly suitable for those who need to enhance their process, management and IT knowledge in a business setting. Graduate Outcomes Knowledge of the rationale, design, management and implementation of systems in service-based industries. A capacity to analyse and model business processes and map these into computer-mediated solutions which can be audited, measured and refined. A working knowledge of key issues in service-based industries and the capacity to work as a business analyst, architect and implementation team member in service organisations. Professional Recognition Accreditation for this new program is currently being sought from relevant professional bodies Attendance Most students undertake four subjects per semester* (equivalent to 40 credit points). You may, however, enrol in fewer subjects and extend your degree over a longer period. Bond's Teaching methodology involves a combination of lectures, tutorials, seminars, examinations, projects, presentations, assignments, computer labs and industry projects.

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