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Australian Capital Territory

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Western Australia

Diploma of Management

Frontline Managers have a significant role in the leadership in their organisation. In increasingly competitive and fast changing times Frontline Managers have a major responsibility to ensure that teams deliver quality services and products. This qualification is to develop, through learning and practical workplace practice, recognised competencies for frontline and other managers. The Diploma of Management. Program covers 8 units of management competency in areas such as managing work priorities, people management, promoting team effectiveness, developing operational plans, customer service management, developing and ensuring work safety practices, continuous improvement and workplace learning.


Manage budgets and financial plans
Manage People Performance
Ensure a Safe Workplace
Develop a workplace learning environment
Ensure team effectiveness
Manage quality customer service
Recruit, Select & Induct Staff
Facilitate continuous improvement

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