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Diploma of Information Technology (Website Development)

DURATION: 22 months full time

ENTRY POINTS: January, February, March, April, May, July, August, September, October

LOCATION: Sydney

The entry requirement for the (Website Development) ICA50605 is the successful completion of Certificate II in IT National Code: ICA20105 plus the successful completion of Certificate IV in Information Technology (Websites) ICA40305 which cover the following subjects:

Subject Name:Web Based Application
Subject Code: DG01
Subject Description:

Students learn to develop information architecture for a complex website that meets current and future business and technical requirements. Students also develop their skills in building dynamic web pages and learn how to integrate databases with a website.

ICAB5165A - Create Dynamic Web Pages
Prepare The Technical Environment

  • Check that development environment and server software is available and accessible
  • Take action to ensure access to organisational or networked server
  • Set up access to the server and establish connection to the correct directory for server access
  • Determine users who can upload dynamic content to server

Create Dynamic Pages

  • Create pages using appropriate language and save with the correct extension
  • Store pages in the appropriate location on the server
  • Take action to ensure comments are executed as part of the code
  • Take action to ensure that code follows correct formatting procedures for ease of reading, maintenance and troubleshooting
  • Format pages using appropriate web-suitable language and add business content as required
  • Test access file/page through http://localhost/,the local IP address or the full URL

Add Functions to Dynamic Pages

  • Declare and use variables and arrays according to requirements and if necessary variable types
  • Assign variable values, strings and constants
  • Call and use functions and formulas
  • Set arguments and parameters
  • Correctly call randomised statements, integers and round functions
  • Incorporate conditionals ('if/then' Statements) as required
  • Format string functions correctly

Test And Sign Off Dynamic Pages

  • Save pages to correct location on server with required extension
  • Open pages through browser and test
  • Check formatting and dynamic function all perform as required by the business and client
  • Document results of tests and obtain client sign-off on the pages

ICAB5180A: Integrate database with a website
Prepare Database

  • Identify site data needs from technical requirements
  • Review existing database to ensure site data needs can be met
  • Make additions/adjustments to database as required

Create Database Log-ons

  • Identify site operators and site visitors against business needs
  • Determine database permission sets, and authentication and authorisation parameters for each class of user
  • Create log-on names using relevant server application utility
  • Add log-on names to server application using relevant server utility

Create Data Source Names

  • Use server utility to create data source names (DSN) as required by website
  • Confirm DSN, database log-on name and passwords against business requirements
  • Use a server utility to create a database connection using appropriate connectivity tools

Test Database Connectivity

  • Retrieve required information for website, including site functionality
  • Take action to maintain database integrity according to security benchmarks
  • Check that access permissions function correctly

ICAA5141A Design dynamic websites to meet technical requirements
Plan the design process

  • Produce a plan to analyse the technical requirements
  • Plan and document a process to design, build and test the dynamic website so that it meets those technical requirements, and web development standards which allow for iterative development

Analyse the technical requirements

  • Determine and document the purpose, expectations and functionality of the website
  • Determine and document appropriate dynamic methodologies
  • Determine and document the architecture requirements for the website
  • Determine and document the hardware and software required to design the website
  • Determine the requirements for documentation
  • Determine and document appropriate design methodologies, such as utilising software engineering life cycle models

Design the website

  • Produce a hierarchy of the website showing how it will be navigated
  • Design the client side, with consideration to appropriate design concepts and specific requirements of dynamic methodologies
  • Design the server side, considering the specific requirements of the dynamic methodologies, such as scripting and database selection
  • Design approved associated script program
  • Document the design process

Develop the website to the specified design

  • Produce the client and server sides
  • Produce the graphics and associated sound, animation or video
  • Produce associated script program

Test the website

  • Test the website against the technical requirements and record results
  • Test the website on-line against technical requirements and with representative user and record results
  • Complete the technical documentation

ICAA5146A Develop website information architecture
Identify content needs

  • Identify strategic intent of website from business requirements and client expectations
  • Develop information requirements based on the website intent, intended audiences, types of client interactions, and long- and short-term goals for the site
  • Identify required information and group into business schemes related to the business structure
  • Determine content requirements for each process

Plan content structure

  • Cluster and document information in related topics
  • Develop a hierarchy of information and check data to confirm sequence of hierarchy
  • Ensure that labels are clear, consistent, coherent and relatively intuitive for client to access

Develop navigation system

  • Build navigation system for overall website based on business requirements
  • Ensure ease of navigation on the site and provide different ways of searching, while providing feedback to client
  • Ensure the navigation system gives users the flexibility to find the information and products they want
  • Develop a consistent and logical labelling system, taking into account client demographics

Test and sign off

  • Construct prototype of information architecture design
  • Arrange for a subset of the client to test the prototype for usability to determine if architecture meets client expectations
  • Ensure site content will format correctly in the business and client technical environment
  • Adjust architecture based on client feedback
  • Sign off prototype to confirm current and future business requirements are met

Subject Name: Multimedia Applicatoin
Subject Code: DG02
Subject Description:

Introduction to Multimedia Animation using visual animation tools and basic animation design for web purpose - (Flash MX and ActionScript) is focused on teaching students skills of web animation design using visual tool. It is expected that during the course each student will develop a cohesive, functional and attractive web animation using Flash MX and ActionScript. Web interactive animation is undertaken using currently available animation authoring tool. Key issues, related to the presentation and the development of web animation for online use, are explored. The goal of the subject is to introduce students to both the theory and concepts underlying web animation and practice.

CUFMEM01A Use an authoring tool to create an interactive sequence
Plan use of authoring tool

  • Identify a range of multimedia authoring tools
  • Discuss with relevant personnel the range of authoring tools and their application to various multimedia projects
  • Discuss with relevant personnel the purpose, scope, storyboard and design of the multimedia project
  • Discuss with relevant personnel the technical requirements of the multimedia project and use of the authoring program

Prepare to use authoring tool

  • Load authoring software
  • Create a new file for the specified task and name appropriately
  • Display and use tools and features of software relevant to the authoring process

Use authoring tool

  • Import multimedia components into the authoring tool
  • Apply design principles to the screen design and layout
  • Design the screen and layout according to creative and production requirements and technical specifications
  • Create buttons and other interactive elements
  • Link all components according to storyboard
  • Save and store in appropriate file format

Check functionality of multimedia sequence

  • Check that all links function
  • Present sequence to relevant personnel
  • Incorporate changes as required

ICAB4219A Apply introductory object-oriented language skills
Apply basic language syntax and layout

  • Demonstrate understanding and application of basic language syntax rules and best practices
  • Select and use language data types, operators and expressions to create clear and concise code
  • Use the appropriate language syntax for sequence, selection and iteration constructs
  • Use a modular programming approach within member/function logic
  • Apply arrays, including arrays of objects to introductory programming tasks
  • Use standard array processing algorithms
  • Use the facilities of the language to read and write data from/to text files and record outcomes

Apply basic object-oriented principles in the target language

  • Implement a class that contains primitive member/instance variables
  • Implement a class that contains multiple options for object construction
  • Implement a class that uses user-defined aggregation (object instance/member variables)
  • Use the facilities provided in the language to implement inheritance to at least two levels of depth
  • Use polymorphism at a simple level through inheritance to enable easy extension of code

Debug code

  • Use an integrated development environment, in particular the language debugging facilities, to debug code
  • Interpret compiler/interpreter messages to resolve syntax errors and use debugging techniques to resolve logic errors

Document activities

  • Follow organisational guidelines for developing maintainable code and adhere to the provided coding standards when documenting activities
  • Apply internal documentation to all code created and utilise documentation tools available in the target language when documenting activities

Test code

  • Create and conduct simple tests to confirm code meets design specification
  • Document the tests performed and results achieved

Create an application

  • Develop a solution when provided with a basic object-oriented design document
  • Reference appropriate documentation for the language

CUFIMA03A Create 2D digital animation
Identify animation requirements

  • Obtain design brief and storyboard and discuss production requirements with relevant personnel
  • Identify all 2D animation requirements including production and technical specifications and discuss with relevant personnel

Identify scope of 2D animation software

  • Identify the range of industry standard 2D animation software and computer assisted animation techniques
  • Assess software compatibility with production and technical requirements and specifications
  • Select the appropriate software in relation to specified multimedia delivery platform
  • Discuss software with relevant design personnel to ensure selection will meet specified outcomes

Product key drawings for animation

  • Product key drawings by the most appropriate method to reflect the animation requirements
  • Product sufficient quantity of key drawings to establish the required action or design and ensure that they meet the production, creative and technical requirements
  • Comply with any soundtrack breakdown when producing drawings
  • Produce key drawings within the constraints of the production and scan hard-copy drawings as required
  • Clearly label key drawings

Produce 2D animation

  • Import key drawings into selected 2D animation software
  • Combine objects into a single animated steam according to creative requirements and specifications
  • Create static or moving backgrounds as required and integrate animated objects into static or moving backgrounds
  • Use animation techniques as required and as appropriate according to the software
  • Incorporate sound where necessary
  • Save and store using appropriate file formats and file management procedures

Evaluate animation

  • Present animation sequences to relevant personnel for detailed responses and recommendations
  • Discuss and identify and required design changes that may be needed
  • Incorporate design changes to complete the 2D animations and meet the recommendations
  • Obtain final agreement from relevant personnel for finished 2D animation sequences

CUFMEM09A Apply principles of game design to a multimedia product
Receive and interpret the brief for the game design

  • Liaise with the relevant personnel to interpret and confirm the game objective and outcome, ensuring the creative, technical and production requirements can be met
  • Identify all relevant factors which may determine and affect the game design through the breakdown and interpretation of the brief and liaison with relevant personnel
  • Clarify target user/audience to determine the format and delivery platform of the game through discussion with relevant personnel

Generate and assess ideas

  • Generate a range of ideas for the game design which are technically feasible, respond to the brief and provide creative solutions to all design issues
  • Discuss ideas and collaborate, as required, with relevant personnel to ensure contribution of a range of ideas and creative solutions to the initial concept
  • Continuously reflect on and assess the creative ideas and solutions for implications on budget, timeline, technical feasibility, and suitability to meet the brief

Conduct research

  • Research the range of game design styles including appropriate genre and environments that reflect the requirements of the brief and may influence the design development
  • Examine the range of possible goals and actions and other relevant factors in the design of a game, considering the most appropriate to fulfil the requirements of the brief
  • Organise research media and findings for use by all relevant personnel throughout the design development process, updating as required
  • Evaluate the initial discussions and design brief against the findings and discuss with relevant personnel

Select a game design model

  • Identify and present a range of game design models to the relevant personnel for the consideration of their characteristics, differences and ability to meet the brief
  • Consult with relevant personnel to ensure that the full range of models have been identified and sourced
  • Select the game design model which fulfils the creative, technical, and production requirements of the brief

Compose the game elements

  • Using design techniques to develop the structure of the game, ensuring that all elements are fully documented for future use
  • Discuss technical parameters and planning with relevant personnel to achieve the most appropriate composition
  • Determine the range of appropriate game parameters and employ these to fulfil the design brief, ensuring the creative, technical and production resources are adequate to achieve the final outcome
  • Determine the multimedia elements necessary to construct the game

Evaluate game based on design principles

  • Review game design for innovative approach, technical feasibility and its fulfilment of the design brief
  • Discuss and confirm additional requirements or modifications to the game design and undertake any necessary amendments

Subject Name: Website Development Project A (Project Proposal)
Subject Code: DWP1
Subject Description:

Introduction to Multimedia Animation using visual animation tools and basic animation design for web purpose - (Flash MX and ActionScript) is focused on teaching students skills of web animation design using visual tool. It is expected that during the course each student will develop a cohesive, functional and attractive web animation using Flash MX and ActionScript. Web interactive animation is undertaken using currently available animation authoring tool. Key issues, related to the presentation and the development of web animation for online use, are explored. The goal of the subject is to introduce students to both the theory and concepts underlying web animation and practice.

PSPPM502B Manage complex projects
Manage start-up activities

  • Project plans are refined in consultation with steering committee and team members, and precise details are included for schedules of activities, milestones and resources
  • Required systems are established and maintained throughout the project in accordance with the complexity of the project and in line with the project plan
  • Project team members' understanding of and commitment to fulfilling the project requirements and their roles and responsibilities for the duration of the project are confirmed
  • Project management tools are selected and applied effectively to achieve project outcomes

Manage project implementation

  • Integration and management of complex project activities are handled in accordance with the project plan
  • Leadership and required development are provided to the project team, and morale, stress levels and triggers are managed throughout the life of the project in accordance with organisational policy and procedures
  • Stakeholder input and expectations are managed throughout the project in accordance with the communication plan
  • Disagreements and disputes are resolved to the satisfaction of stakeholders or referred to a higher authority in accordance with organisational policy and procedures
  • Project change proposals are negotiated, agreed and documented in accordance with policy and procedures

Manage project integration

  • All aspects of the project and related projects are integrated and links are established to ensure objectives are met in accordance with the project plan
  • Consultation and reporting mechanisms are applied in accordance with the communication plan and staff and contractors are regularly consulted to discuss progress and ensure effective results
  • Project integration is monitored, and management plans and any related contracts are reviewed and amended as appropriate, with results reported in accordance with mechanisms identified in the communication plan
  • Ongoing progress is monitored against agreed milestones in accordance with the project plan to provide a measure of performance throughout the life of the project
  • Programmed review of objectives and achievement is planned and implemented in accordance with the project plan

Coordinate project follow-up activities

  • Significant judgment is applied in the analysis of project deliverables against specifications, performance standards and project objectives, and the results are reported to stakeholders
  • Support package arrangements are identified and offered to stakeholders who will be required to apply the project results
  • Options for stakeholders to take account of environmental and cultural factors in applying the project results are included in the support package
  • Operational and support authorities are consulted to investigate any testing/trialling/building and evaluation requirements resulting from the project, and funding implications estimated in project report

ICAA5151A Gather data to identify business requirements
Identify key information sources

  • Identify information repositories across the business
  • Review current organisational documentation
  • Develop critical questions to elicit information from key stakeholders using a mixture of open and closed questions
  • Ensure information gathering techniques use a quality assurance methodology and meet budgetary constraints

Gather data through formal processes

  • Conduct information gathering workshops and interviews to gather data
  • Review reports and other data sources for relevant business information
  • Confirm business-critical factors relating to current and future directions of the organisation with stakeholders
  • Analyse group and individual responses to clearly define business priorities

Ensure analysis is accurate and complete

  • Analyse and evaluate information gathered for accuracy and consistency
  • Document conflicts in information gathered
  • Resolve conflicts in information or points of view with stakeholders

Submit analysis and gain agreement

  • Prepare detailed document according to documentation standards and organisational templates
  • Write document in a style that is succinct and appropriate to the audience
  • Communicate data gathered to client to gain consensus and agreement on business requirements

ICAA5158A Translate business needs into technical requirements
Compile business needs

  • Clarify the business problem and confirm information with stakeholders
  • Identify the vision, strategic mission and objectives of the business or business process
  • Identify key stakeholders and their requirements
  • Document business objectives and problem and confirm details with appropriate person

Determine technical requirements

  • Review and assess business problems, opportunities and objectives
  • Identify technical requirements in respect of input/output, interface, process flow or quality requirements
  • Develop business solutions in response to problems and technical requirements as identified
  • Investigate a range of supplier products to determine which one best meets technical requirements
  • Document results and make recommendations against business requirements

Secure sign-off for technical requirements and solutions

  • Forward technical requirements and solution overview to appropriate person for feedback
  • Analyse feedback and incorporate change as required
  • Document changes and distribute to appropriate person

ICAA5146A Develop website information architecture
Identify content needs

  • Identify strategic intent of website from business requirements and client expectations
  • Develop information requirements based on the website intent, intended audiences, types of client interactions, and long- and short-term goals for the site
  • Identify required information and group into business schemes related to the business structure
  • Determine content requirements for each process

Plan content structure

  • Cluster and document information in related topics
  • Develop a hierarchy of information and check data to confirm sequence of hierarchy
  • Ensure that labels are clear, consistent, coherent and relatively intuitive for client to access

Develop navigation system

  • Build navigation system for overall website based on business requirements
  • Ensure ease of navigation on the site and provide different ways of searching, while providing feedback to client
  • Ensure the navigation system gives users the flexibility to find the information and products they want
  • Develop a consistent and logical labelling system, taking into account client demographics

Test and sign off

  • Construct prototype of information architecture design
  • Arrange for a subset of the client to test the prototype for usability to determine if architecture meets client expectations
  • Ensure site content will format correctly in the business and client technical environment
  • Adjust architecture based on client feedback
  • Sign off prototype to confirm current and future business requirements are met

ICAB5165A Create dynamic web pages
Prepare the technical environment

  • Check that development environment and server software is available and accessible
  • Take action to ensure access to organisational or networked server
  • Set up access to the server and establish connection to the correct directory for server access
  • Determine users who can upload dynamic content to server

Create dynamic pages

  • Create pages using appropriate language and save with the correct extension
  • Store pages in the appropriate location on the server
  • Take action to ensure comments are executed as part of the code
  • Take action to ensure that code follows correct formatting procedures for ease of reading, maintenance and troubleshooting
  • Format pages using appropriate web-suitable language and add business content as required
  • Test access file/page through http://localhost/, the local IP address or the fullURL

Add functions to dynamic pages

  • Declare and use variables and arrays according to requirements and if necessary variable types
  • Assign variable values, strings and constants
  • Call and use functions and formulas
  • Set arguments and parameters
  • Correctly call randomised statements, integers and round functions
  • Format string functions correctly
  • Incorporate conditionals (if/then statements) as required

Test and sign off dynamic pages

  • Save pages to correct location on server with required extension
  • Open pages through browser and test
  • Check formatting and dynamic function all perform as required by the business and client
  • Document results of tests and obtain client sign-off on the pages

ICAA5054A Validate quality and completeness of system design specifications
Determine audit criteria

  • Investigate the system or product for which the quality audit is being performed, to understand its functionality
  • Determine the objectives to be achieved by the quality audit
  • Determine the scope of the quality audit
  • Develop a list of audit criteria and quality benchmarks
  • Develop a metric to classify the audit criteria
  • Determine the audit technique or methodology that will be followed
  • Examine and detail the resources available to carry out the audit
  • Document the objectives, scope, criteria, technique and resources in an audit plan

Audit all aspects of the final system

  • Use the audit criteria to collect evidence about the functionality and quality of the final system including documentation
  • Use a checklist to monitor audit progress
  • Document audit outcomes as the audit progresses

Review and confirm with contract and specifications

  • Review system contract against audit outcomes
  • Compare system functionality against audit outcomes and system contract
  • Identify items of non-compliance where audit outcomes do not meet performance targets or fall short of contract requirements
  • Review system procedures for corrective action
  • Document items of non-compliance and proposed corrective action to be taken

Subject Name: Website Development Project B (Prototype)
Subject Code: DWP2
Subject Description:

This project involves putting into practice the Web Development skills and knowledge gained to solve a real life business problem using web development tools. This is the implementation of the Website Development Proposal.

ICAP5039A Match IT needs with the strategic direction of the enterprise
Evaluate current business strategy

  • Analyse the current strategic plan of the organisation to understand the industry environment and current organisational goals
  • Compare information related to current operational practices and the strategic plan to determine possible IT gaps and improvement opportunities
  • Report information regarding the impact of IT developments to appropriate person(s)

Evaluate impact of changes

  • Review information on current IT systems supported by the organisation
  • Compare and document advantages and disadvantages of current and proposed IT systems
  • Determine the objectives and implications of introducing changes
  • Document findings and forward to appropriate person(s) for feedback

Develop action plans

  • Develop action plans for the proposed changes that can be implemented according to organisational policies and procedures
  • Ensure that action plans take account of appropriate operational, financial, legal, human relations, internal and external operating environments and other relevant considerations
  • Document action plans, ensuring that standards, targets and implementation methods are detailed
  • Forward documentation to appropriate person for feedback/approval

ICAT5083A: Develop and Conduct Client Acceptance Test
Identify acceptancecriteria and develop test plan

  • Review system requirements documentation and project plans to identify mandatory system objectives and optional criteria/conditions foracceptance of system
  • Develop test plan based on system requirements
  • Review and validate the test plan based on mandatory criteria/conditions, and system objectives and requirements
  • Clearly communicate the test plan to the client and prepare the client for the acceptance test
  • Notify appropriate person of the scheduled acceptance test

Perform functional testing on software modules

  • Prepare the test environment for client use
  • Perform the testing according to the test plan and documentation
  • Execute each test cycle
  • Document errors, difficulties or communicated problems

Validate test results against expected results

  • Record and investigate discrepancies and corrections according to project procedures and timeframe
  • Brief the client on outcomes to ensure the client understands test results
  • Monitor system performance as required
  • Reschedule required code changes or modifications

Obtain sign-off and acceptance

  • Confirm with the client the results of the test
  • Identify and document client concerns over system operation, identify possible solutions, and if necessary notify appropriate development staff
  • Obtain client acceptance and sign-off by the client of that acceptance
  • Seek and formalise the agreement of involved parties regarding the rescheduling of further required maintenance

ICAS5202A: Ensure Privacy for Users
Review privacy policy in relation to legislation

  • Investigate and become conversant with current privacy legislation
  • Review organisational privacy policy and procedures
  • Identify and document relevance of privacy legislation to organisationaloutcomes

Determine policy shortfalls

  • Compare organisations policies and procedures with privacy legislation
  • Identify discrepancies between privacy legislation and organisationalpractice
  • Document discrepancies and submit to appropriate person for review

Update and review policies

  • Update policies and procedures to ensure they align with privacy legislation
  • Distribute new policies and procedures to all personnel
  • Coordinate training of all personnel in privacy policy and procedures
  • Implement new work practices
  • Review work practices to ensure correct application of privacy policies and procedures
  • Identify IT skills required to assist each organisational unit with support activities
  • Assign personnel according to human resource processes
  • Verify availability of selected personnel
  • Provide support using agreed procedures
  • Obtain feedback from the appropriate person on a regular basis

ICAB5180A: Integrate a Database with a Website
Preparase e datab1.1 Identify site data needs from technical requirements

  • Review existing database to ensure site data needs can be met
  • Make additions/adjustments to database as required

Create database log-ons

  • Identify site operators and site visitors against business needs
  • Determine database permission sets, and authentication and authorisation parameters for each class of user
  • Create log-on names using relevant server application utility
  • Add log-on names to server application using relevant server utility

Create data source names

  • Use server utility to create data source names (DSN) as required by website
  • Confirm DSN, database log-on name and passwords against business requirements
  • Use a server utility to create a database connection using appropriate connectivity tools
  • Amend site configuration files as required

Test database connectivity

  • Retrieve required information for website, including site functionality
  • Take action to maintain database integrity according to security benchmarks
  • Check that access permissions function correctly

ICAU5208A Use site server tools for transaction management
Confirm task requirements

  • Confirm task requirements, features and functionality of site with client as required
  • Confirm platform and/or software with reference to business systems
  • Confirm the integration requirements of site with client
  • Confirm standards relevant to the task and site functionality
  • Document current and proposed configuration
  • Document and validate client task requirements, performance criteria and scope of work with client
  • Confirm available resources and budget with client

Select tools

  • Identify relevant site server tools with reference to requirements
  • Review and evaluate tools with reference to task requirements and required site functionality
  • Load and configure server tools according to vendor guidelines and client requirements
  • Use server tools to test equipment

Use tools

  • Use server tools to maintain or update relevant functionality
  • Coordinate and implement procedures
  • Use server tools according to vendor guidelines to achieve relevant task requirements

Review server tools and task requirements

  • Monitor, analyse and evaluate organisational procedures
  • Review site server configuration with reference to client task requirements and make adjustments to configuration
  • Review server tools with reference to client task requirements
  • Use site analysis software to validate server outcomes
  • Create and use reports and other documentation for record keeping and auditing

ICAT5081A: Perform Systems Test
Prepare for test

  • Prepare the test environment
  • Determine software life cycle
  • Define test plan and appropriate test tools
  • Recognise and separate the system into runnable modules mirroring live scenarios
  • Gather and prepare logs and result sheets
  • Notify operations of scheduled test to ensure preparedness and understanding of implications for operations
  • Prepare test scripts (online test) or test run (batch test) for running
  • Review expected results against acceptance criteria (walkthrough) and system requirements documentation

Conduct test

  • Run test scripts and document results in line with test and acceptance processes
  • Perform required quality benchmarks or comparisons in readiness for acceptance testing
  • Adopt organisation/industry standards, where appropriate
  • Compare actual results to expected results on completion of each system unit, and complete result sheets

Analyse and classify results

  • Summarise and classify results, highlighting critical or urgent areas of concern and prepare report
  • Compare results against requirements
  • Notify operations of test completion
  • Log attendees details/comments and gain required signatures
  • Schedule feedback meeting to discuss report and possible next actions with stakeholders if necessary

ICAA5056A Prepare disaster recovery and contingency plans
Evaluate impact of system on business continuity

  • Identify business-critical functions and the security environment from documentation and from discussion with business area and project team
  • Identify critical data and software from documentation
  • Assess potential impact of business risk and threats on IT systems
  • Identify and evaluate statutory requirements, commercial requirements and contingency possibilities according to specifications and cost constraints

Evaluate threats to system

  • Identify threats to the system, with consideration of security analysis and internal and external business environment
  • Evaluate risk minimisation alternatives against specifications and cost constraints

Formulate prevention and recovery strategy

  • Evaluate prevention and recovery options to support critical business functions against business specifications and cost constraints
  • Review current operational procedures to ensure adequate risk safeguards and contingency plans are in place
  • Submit disaster recovery and prevention strategy to appropriate person for approval

Develop disaster recovery plan to support strategy

  • Identify and document resources required for disaster recovery according to specifications and cost constraints
  • Identify and document processes required for disaster strategy according to project standards
  • Identify cut-over criteria before initiating disaster plan
  • Document disaster recovery plan and submit to appropriate person for review and sign-off

ICAS5102A Establish and maintain client user liaison
Determine support areas

  • Identify and record information technology used in the organisational unit
  • Identify stakeholders of the system
  • Identify organisational structure, culture and politics in relation to support requirements
  • Determine what level of support is required by each organisational unit

Develop support procedures

  • Contact organisational units, as required, to verify support needs
  • Establish procedures for providing required support, including method of contact, frequency of meetings and reports
  • Document agreed procedure (service-level agreement)

Assign support personnel

  • Identify IT skills required to assist each organisational unit with support activities
  • Assign personnel according to human resource processes
  • Verify availability of selected personnel
  • Provide support using agreed procedures
  • Obtain feedback from the appropriate person on a regular basis  

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