About Us
Founded in Perth in 1993, the Perth Institute was Western Australia's first accredited hotel management organization. It has built an enviable reputation and is amongst the foremost private hospitality and tourism training institutes in Australia.Certificate III in Tourism(International Retail Travel Sales)
Course Duration : 26 weeks
Course Description
Travel Agency Operations
• Use business technology
• Produce simple word-processed documents
• Follow health, safety and security procedures
• Develop and update tourism industry knowledge
• Perform office procedures
• Process financial transactions
• Develop and update local knowledge
• Process air documentation
• Construct domestic airfares
Galileo
• Operate a computerised reservations system
Customer Service and Sales Techniques
• Work with colleagues and customers
• Work in a socially diverse environment
• Communicate on the telephone
• Deal with conflict situations
• Sell tourism products and services
• Promote products and services to customers
Australian Travel Products
• Access and interpret product information
• Process non-air documentation
• Prepare quotations
• Receive and process reservations
• Book and co-ordinate supplier services
Australian Destinations
• Source and provide destination information and advice
Advanced International Fares
• Apply advanced airfare rules and procedures
International Promotional Fares
• Construct promotional international airfares
• Process air documentation
• Source and provide destination information and advice
Standard International Fares
• Construct normal international airfares
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