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Certificate III in Information Technology

DURATION: 6 months full time

ENTRY POINTS: January, February, March, April, May, July, August, September, October


The entry requirement for the (Website Development) ICA50605 is the successful completion of Certificate II in IT National Code: ICA20105.

Subject Name: System Supporting

Subject Description:

Students learn to provide support and advice to clients, through creating user documentation, running diagnostic tests, caring for computer hardware and optimising operating system software. All activities are completed while supporting the organisation's occupational health and safety guidelines

ICAS3234A Care for computer hardware
Establish safe work practices

  • Determine, record and apply relevant legal requirements and OH&S standards to the installation and maintenance of computer hardware
  • Determine, record and apply requirements specified by hardware manufacturers
  • Determine, record and apply safe work practices, taking into account legal and manufacturer requirements

Establish location requirements for hardware and peripherals

  • Determine and apply suitable environmental conditions for hardware and peripherals
  • Determine and apply system protection devices
  • Determine and apply requirements when moving hardware
  • Determine and apply suitable storage principles for hardware and associated peripherals and media

Establish maintenance practices

  • Determine maintenance requirements specified by the equipment manufacturer
  • Produce maintenance schedules, including removal of dust and grease build-up
  • Perform diagnostic functions, including replacing suspect components with other serviceable components and reloading of associated software
  • Determine whether unserviceable components are replaceable through warranty, replacement or upgrade
  • Perform diagnostic functions using the operating system and third-party diagnostic tools

Determine appropriate hardware quality standards

  • Consider and apply business requirements in respect of hardware matters
  • Determine and apply quality standards to the selection of appropriate hardware and associated peripherals

ICAU3004A Apply occupational health and safety procedures
Determine OH&S issues relating to immediate work environment

  • Identify person responsible for OH&S standards in the subject workplace
  • Identify OH&S standards that apply to the workplace
  • Review and assess workplace according to OH&S standards and record findings
  • Report issues or problems with the workplace to the appropriate person

Document and disseminate OH&S requirements

  • Determine and document the OH&S standards impact upon the subject workplace
  • Submit documentation to appropriate person for verification
  • Update or reissue OH&S documents relating to IT as required

Provide basic ergonomic advice

  • Assess basic ergonomic requirements of people in the workplace
  • Document the ergonomic advice for client based on vendor requirements, workplace policies and OH&S standards
  • Submit advice to the appropriate person for verification

ICAI3020A Install and optimise operating system software
Determine function of operating systems

  • Identify and demonstrate understanding of the purposes of the operating system
  • Distinguish between batch system, real-time system, multi-tasking system
  • Identify and demonstrate understanding of the basic functions of operating system, including file system, memory management, process scheduling
  • Identify and demonstrate management of virtual memory

Obtain operating system

  • Contact operating system vendors to obtain technical specifications and system requirements
  • Document adjustment recommendations and provide to appropriate person
  • Determine and apply knowledge of licensing, hardware and security requirements

Install, configure and optimise operating system

  • Install, configure and test the operating system software in accordance with installation procedures and organisational requirements
  • Optimise the system to meet organisational requirements
  • Document the system according to organisational requirements
  • Install the operating system with minimal disruption to client or users

Provide instruction to meet new software requirements

  • Provide one-to-one instruction about changes to the client or users as required
  • Obtain client evaluation about new system to ensure requirements are met, using appropriate feedback mechanism

ICAD3218A Create user documentation
Determine documentation standards and requirements

  • Determine documentation requirements
  • Investigate documentation and industry standards for requirements and determine appropriate application to user documentation
  • Design documentation templates using appropriate software and obtain approval from appropriate person

Produce user documentation

  • Conduct a review of the subject system, program, network or application in order to understand its functionality
  • Gather existing technical, design or user specifications and supporting documentation
  • Create user documentation based on template to record the operation of the subject system, program, network or application

Review and obtain sign-off

  • Submit user documentation to target audience for review
  • Gather and analyse feedback
  • Make changes to user documentation
  • Submit user documentation to appropriate person for approval

ICAS3031A Provide advice to clients
Analyse client support issues

  • Check for new problems logged by client
  • Check previous logs for similar problems or requests from client
  • Investigate and document the support issues affecting the client
  • Notify client of the results of investigation and provide advice and support on findings
  • Obtain client feedback and make changes

Provide advice on software, hardware or network

  • Confirm software, hardware or network requirements with client
  • Investigate and document a solution
  • Document additional requirements discovered in the investigation and refer them to the client
  • Obtain approval from the client to implement the solution
  • Investigate and document the amount of technical support the client may require
  • Discuss and agree the level of technical support identified with the client
  • Arrange a time with the client when support will take place
  • Provide technical support as part of group or one-to-one instruction to the client
  • Provide manuals and help documentation to the client

Obtain client feedback

  • Create an appropriate evaluation or feedback form or other mechanism to gather feedback about the solution and support provided
  • Provide client with instructions on how to complete the form or use other means of providing feedback
  • Distribute the evaluation or feedback to the client
  • Review the feedback from the client to identify areas for improvement

ICAT3025A Run standard diagnostic tests
Operate system diagnostics

  • Run the system diagnostic program according to specification
  • Modify the system configuration as indicated by the diagnostic program
  • Carry out preventative maintenance in line with organisational guidelines

Scan system for viruses

  • Scan the system to check and maintain virus protection
  • Report identified viruses to an appropriate person
  • Remove virus infections found by the scan using software tools and/or procedures or by restoring back-ups
  • Document relevant symptom and removal information

Subject Name: System Configuration
Subject Code: CIII02
Subject Description:

Students will learn how to customise packaged software applications for clients using simple programming constructs and advanced features of computer applications. Students will also apply skills and knowledge in using new or upgraded technology to implement system software changes and handover the modified system to the client's operational area.

ICAU3126A Use advanced features of computer applications
Manipulate data

  • Employ advanced features of applications in the preparation and presentation of data
  • Efficiently transfer data between applications, linking and embedding related data files as required
  • Create and employ objects, macros and templates for routine activities
  • Use shortcuts and features to increase personal productivity

Access and use support resources

  • Solve routine problems using support resources
  • Use on-line help to overcome difficulties with applications
  • Solve problems with manuals and training booklets
  • Access and apply technical support for system problems, utilising troubleshooting results and alert messages

ICAU3019A Migrate to new technology
Apply existing knowledge and techniques to technology and transfer

  • Identify situations where existing knowledge can be used as the basis for developing new skills
  • Acquire and use new or upgraded technology skills to enhance learning
  • Identify, classify and use new or upgraded equipment where appropriate, for the benefit of the organisation
  • Apply functions of technology to assist in solving organisational problems
  • Conduct testing of new or upgraded equipment
  • Apply features of new or upgraded equipment and software within the organisation
  • Use features and functions of new or upgraded equipment
  • Access and use sources of information relating to new or upgraded equipment
  • Evaluate new or upgraded technology performance
  • Evaluate new or upgraded equipment for performance, usability and against OH&S standards
  • Determine environmental considerations from new or upgraded equipment
  • Seek feedback from users, where appropriate

ICAU3028A Customise packaged software applications for clients
Analyse customisation requirements

  • Determine client requirements and document these in a requirements specification file in line with organisational requirements
  • Confirm that the projected specifications meet client requirements
  • Determine the required level of documentation necessary to meet client requirements

Develop customisation

  • Design software applications, taking into account system limitations and client needs
  • Customise software applications using simple programming constructs, conforming to organisational requirements
  • Have the client test the customised software applications and obtain feedback from the client
  • Make further changes to software applications to meet client requirements
  • Document the changes

Provide support for customised application

  • Produce documentation for client
  • Produce helpdesk documentation for ongoing support
  • Obtain client evaluation and feedback to ensure that their requirements have been met

ICAI3110A Implement system software changes
Determine system changes required

  • Determine and record the required changes to system
  • Ensure that documentary evidence exists to support changes and evaluate changes required
  • Complete all documentation required in accordance with maintenance methodologies
  • Clarify and confirm the nature of the changes with the client
  • Obtain technical data from reliable sources and request other resources that may be required to complete the changes

Carry out system changes

  • Plan the procedure to effect intended changes
  • Confer with colleagues and users involved in the proposed changes and agree a mutually acceptable timeline and method of implementation
  • Copy initialisation or configuration files prior to implementation
  • Create a roll-back path in the event of failure
  • Ensure that changes required in software are made according to project or organisational guidelines
  • Test and verify that the changes have been made according to implementation guides and organisational standards

Present changes to client

  • Demonstrate changes to the client and explain the impact of these changes
  • Work towards making these changes acceptable to the client if changes are rejected, or making further modifications if required
  • Update documentation and repositories in accordance with standards and update modifications made to the change management system

Perform handover to client's operational

  • Update documentation and client procedures to reflect changes made
  • Secure sign off of acceptance documents by client
  • Facilitate handover of modified system to client's operational area

Subject Name: Network Computing
Subject Description:

Students learn to install and configure networks according to organisational guidelines, and then insall new hardware and software components to networked computers. The subject also covers the installation and management of network protocols in a networking environment.

ICAI4029A Install network hardware to a network
Determine hardware requirements

  • Assess client and hardware requirements, considering compatibility with existing application software and operating system
  • Analyse requirements against local area network (LAN) design limitations and organisational guidelines
  • Evaluate client requirements in line with organisational guidelines, corporate purchasing procedures, licensing arrangements and budget

Obtain hardware

  • Contact vendors and obtain technical specifications
  • Evaluate/test hardware in line with client requirements and organisational guidelines
  • Document recommendations and provide copies to appropriate person
  • Determine and document licensing requirements and security issues
  • Purchase hardware according to recommendations

Install network hardware

  • Conduct installation with minimal disruption to clients
  • Install hardware in accordance with appropriate installation procedures
  • Configure and test the installation to ensure that it meets client needs

Provide support for installed products

  • Determine and document client instructions and needs
  • Provide one-to-one instruction to client and users, as required
  • Obtain client evaluation and feedback, to ensure that client requirements have been met

Determine and provide instruction and support

  • Determine and document requirements for group instruction to cater for client and user needs
  • Refer group training requirements to appropriate person
  • Obtain client and user group evaluation and feedback

ICAI3101A Install and manage network protocols
Install and manage network protocols

  • Select, test and validate appropriate network protocol services
  • Design a network addressing system, with subnet and host IDs, including appropriate devices
  • Configure hosts and workstations to use IP addresses either manually or through automatic allocation of addresses, such as found with dynamic host configuration protocol (DHCP)

Identify network protocol applications

  • Identify a range of well-known network protocol applications
  • Evaluate client user requirement and recommend network protocol services
  • Apply IP addressing scheme according to approved polices and procedures

ICAI4030A Install software to networked computers
Determine software requirements

  • Identify, clarify and organise software requirements following specified guidelines
  • Evaluate requirements in line with existing application, operating system, organisational guidelines, corporate purchasing, licensing arrangements and budget

Obtain software

  • Contact relevant vendors to obtain technical specifications for required software
  • Assess the options and provide recommendations to appropriate person for final analysis
  • Determine and record relevant licensing requirements and security issues

Install software

  • Develop plans, with prioritised tasks and contingency arrangements, for the installation of the selected software to network and networked computers with minimum disruption to client, including the management of existing data
  • Install and configure the software in accordance with installation procedures, organisational guidelines and plans
  • Test the installed software and system for error-free performance, identifying and resolving problems
  • Document the installation and configuration process according to organisational guidelines
  • Store the software licences and manuals according to organisational guidelines

Determine and provide instruction and support

  • Identify and document the client instruction requirements
  • Undertake one-to-one instruction with the client or user in a manner suitable to the audience
  • Refer group training requirements to the appropriate person
  • Gather and evaluate client and user feedback to ensure training and support requirements are met

ICAI4097A Install and configure a network
Confirm client requirements and network equipment required

  • Identify, clarify and organise requirements of the client relevant to network needs, following organisational requirements
  • Evaluate the requirements along with business needs in order to translate into technical requirements
  • Review existing network design documentation to ensure it is current and complete
  • Identify the components, both hardware and software, that are required to be installed to meet the technical requirements
  • Contact vendors to obtain specifications and availability of identified components

Install hardware

  • Develop plans, with prioritised tasks and contingency arrangements, for installation of components with minimum disruption to client
  • Liaise with appropriate person to obtain approval for the plans, including security clearance and timing
  • Confirm that cables and associated components have been installed in accordance with industry standards and building requirements for the type of cables and bandwidth
  • Install and configure server hardware in accordance with organisational and industry standards, following plans
  • Install and configure computer and other hardware in accordance with organisational and industry standards, following plans
  • Install and configure other hardware or components in accordance with organisational and industry standards, following plans

Install software

  • Install and configure server software in accordance with organisational procedures and industry standards, following plans
  • Install and configure software in accordance with organisational procedures and industry standards, following the plan
  • Install and configure other software required for the network to operate, following the plan

Configure and test modified network

  • Test the installed software and hardware, utilising available technical tools, to ensure that all components are functioning as expected
  • Test the network to ensure it is functioning according to specification
  • Resolve problems identified in the modified network

Document and sign off

  • Complete hardware and asset recording document in line with organisational requirements
  • Document installation, boot-up and configuration procedures as per organisational requirements
  • Secure sign-off from appropriate person

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