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Certificate III in Business

This qualification covers all aspects of sales from initiating the sale to satisfying a customer's needs. Each unit contains practical examples and activities to build on your skills and knowledge, and to enhance your confidence when dealing with customers.

Duration

20 weeks (CRICOS Duration 26 weeks)

Locations

Adelaide, Brisbane, Melbourne and Sydney

Course Structure

Stage 1

Unit Code Unit of Competency
BSBOHS201A Participate in OHS processes
BSBINN301A Promote innovation in a team environment
BSBWOR301A Organise personal work priorities and development
BSBCMM401A Make a presentation
BSBPUR301B Purchase goods and services
BSBINN301A Organise workplace information
BSBCUS301A Deliver and monitor a service to customers

 

Stage 2

Unit Code Unit of Competency
BSBPRO301A Recommend products and services
BSBFIA301A Maintain financial records
BSBCMM301A Process customer complaints
BSBSUS301A Implement and monitor environmentally sustainable work practices
BSBITU306A Design and produce business documents

 

Delivery methods

  • This course consists of 2 stages. Each stage is 10 weeks in duration. Delivery methods include:
  • Demonstrations
  • Classroom Instructions
  • Practical Activity in a Commercial Workplace
  • Group Work
  • Practical Tasks
  • Projects or Case Studies
  • Guest speakers
  • One-to-one mentoring
  • Debates
  • Work based research tasks
  • Workshops
  • Computer based tasks

Modes of study

This course is delivered in a classroom and if applicable in practical based environment with practical requirements simulated to reflect the real work situation. The delivery of training will include a mixture of classroom theory, practical delivery, group discussions, and individual research.

The Next Step

Upon successfully completion of this qualification students will be eligible to apply for entry to the Certificate IV in Business Sales or Certificate IV in Marketing or gain employment as an Administration assistant, clerical worker, data entry operator, information desk clerk, office junior or receptionist.

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