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Certificate II in Tourism

This course is for students who want to be employed as office assistants, receptionists, meet-and-greet guides or attendants within a range of tourism enterprises such as museums and tourist centres. Students explore sales, operations and customer service skills combined with basic tourism knowledge.

Duration

10 weeks (CRICOS Duration 10 weeks)

Locations

Adelaide, Brisbane, Melbourne and Sydney

Course Structure

Unit Code Unit of Competency
SITTIND001A Develop and update tourism industry knowledge
SITXCOM001A Work with colleagues and customers
SITXCOM002A Work in a socially diverse environment
SITXOHS001A Follow health safety and security procedures
BSBCMN205A Use business technology
SITXADM001A Perform office procedures
SITXCCS001A
Provide visitor information
SITTTSL002A Access and interpret product information
SITTTSL009A Process travel-related documentation
SITTTSL007A Receive and process reservations
SITXCOM004A Communicate on the telephone

Please note: Units displayed in each stage are in alphabetical order and not in order of course delivery.


Modes of study

This course is delivered in a classroom and if applicable in practical based environment with practical requirements simulated to reflect the real work situation. The delivery of training will include a mixture of classroom theory, practical delivery, group discussions, and individual research.

Delivery Methods

This course includes a variety of delivery methods including:

  • Demonstrations
  • Classroom Instructions
  • Practical Activity in a Commercial Workplace
  • Group Work
  • Practical Tasks
  • Projects or Case Studies
  • Guest speakers
  • One-to-one mentoring
  • Debates
  • Work based research tasks
  • Workshops
  • Computer based tasks

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To enrol and find out course fees, intake dates, entry requirements and more details about courses and the Institute please click on the Enquiry button and complete our form and one of our staff member will get back to you very soon.



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