Certificate II in Tourism
This course is for students who want to be employed as office assistants, receptionists, meet-and-greet guides or attendants within a range of tourism enterprises such as museums and tourist centres. Students explore sales, operations and customer service skills combined with basic tourism knowledge. Duration 10 weeks (CRICOS Duration 10 weeks) Locations Adelaide, Brisbane, Melbourne and Sydney Course Structure  Unit Code Unit of Competency | SITTIND001A | Develop and update tourism industry knowledge
| | SITXCOM001A | Work with colleagues and customers
| | SITXCOM002A | Work in a socially diverse environment | | SITXOHS001A | Follow health safety and security procedures
| | BSBCMN205A | Use business technology
| | SITXADM001A | Perform office procedures | SITXCCS001A
| Provide visitor information
| | SITTTSL002A | Access and interpret product information
| | SITTTSL009A | Process travel-related documentation
| | SITTTSL007A | Receive and process reservations
| | SITXCOM004A | Communicate on the telephone | Please note: Units displayed in each stage are in alphabetical order and not in order of course delivery. Modes of study This course is delivered in a classroom and if applicable in practical based environment with practical requirements simulated to reflect the real work situation. The delivery of training will include a mixture of classroom theory, practical delivery, group discussions, and individual research. Delivery Methods This course includes a variety of delivery methods including: - Demonstrations
- Classroom Instructions
- Practical Activity in a Commercial Workplace
- Group Work
- Practical Tasks
- Projects or Case Studies
- Guest speakers
- One-to-one mentoring
- Debates
- Work based research tasks
- Workshops
- Computer based tasks
Back to Carrick Education
To enrol and find out course fees, intake dates, entry requirements and more details about courses and the Institute please click on the Enquiry button and complete our form and one of our staff member will get back to you very soon.

|