Certificate II in Information Technology

DURATION: 3 months full time

ENTRY POINTS: January, February, March, April, May, July, August, September, October

LOCATION: Sydney

Subject Name: Computer and Internet Fundamentals and Workplace Environment

Subject Description:
Students will learn skills enabling them to work effectively in the IT environment of an organisation, including communicating in the workplace and following workplace safety procedures. Students will also learn fundamental skills in operating personal computers and computer hardware, including connecting hardware peripherals, using the internet, and integrating commercial computing packages.

Follow workplace safety procedures

• Hazards in the work area are recognised, while under direct supervision and reported to appropriate people according to workplace procedures
• Workplace procedures and work instructions for own area of responsibility, for assessing and controlling risks are followed accurately while under direct supervision
• Workplace procedures for dealing with incidents (accidents), fire and other emergencies are followed under direct supervision, whenever necessary within the scope of responsibilities and competencies

Contribute to Occupational Health & Safety in the workplace

• Occupational Health and Safety issues are raised with appropriate people in accordance with workplace procedures and relevant Occupational Health and Safety legislation
• Contributions to participative arrangements for Occupational Health and Safety management in the workplace are made within organisational procedures and the scope of responsibilities and competencies

ICAW2001A Work effectively in an IT environment
Identify IT in an organisation and related relevant policies and procedures

• Identify IT roles in an organisation and briefly describe what services they perform
• Identify and describe key players from the IT service areas previously identified
• Identify IT policies and procedures and research whether they are used in practice

Identify IT equipment, software and operating systems used by the organisation

• Identify IT equipment, operating systems and software used in the organisation and understand the importance and role within the organisation
• Establish that all of the equipment locations and service requirements are maintained according to organisational requirements and prevailing policies and procedures

ICAW2002A Communicate in the workplace
Establish contact with clients

• Receive requests and enquiries from clients in a polite and appropriate manner
• Use verbal and non-verbal communication to respond to the client requests and enquiries effectively
• Use appropriate questioning and active listening techniques to understand client needs and determine support requirements
• Accommodate cultural differences in the workplace

Process information

• Answer enquiries promptly and appropriately
• Record information or messages and refer client requests to the appropriate person in accordance with organisational procedures
• Inform client of the progress of their request or enquiry and advise them of the organisational process for answering their request or enquiry
• Investigate the organisational follow-up procedure or policy and record follow-up action taken in regard to the client request or enquiry

ICAU2005A Operate computer hardware
Identify computer hardware components

• Identify external hardware components and peripherals
• Identify internal hardware components

Understand the inter-relationship between computer hardware and software

• Describe the functions of computer hardware and associated
• OH&S standards and environmental considerations around hardware use and disposal
• Describe the function of a computer operating system
• Describe the boot process
• State the relationship between an application program, the operating system and hardware
• State the general differences between the different computer platforms and their respective operating systems
• Draw a simple block (schematic) diagram showing the interconnection of the various components of a computer

Use computer input equipment

• Follow OH&S standards and organisational policies and procedures when using computer input equipment

ICAU1128A Operate a personal computer
Start the computer

• Check peripheral device connections for correct position
• Switch on power at both the power point and computer

Access basic system information

• Insert user name and password as prompted and note access, privacy, security and related conditions of use displayed on introductory screens
• Navigate through the operating system to access system information to identify system configuration and application versions in operation
• Use on-line help functions as required
• Navigate and manipulate desktop environment
• Create and customise desktop icons
• Select, open and close desktop icons to access application programs
• Manipulate application windows and return desktop to original condition

Organise basic directory/folder structure and files

• Create and name directories and subdirectories
• Identify attributes of directories
• Move subdirectories between directories
• Rename directories as required
• Access directories and subdirectories via different paths

Organise files for user and/or organisation requirements

• Use system browser to search drives for specific files
• Access the most commonly used types of files in the directories
• Select, open and rename groups of files as required
• Move files between directories
• Copy files to disk
• Restore deleted files as necessary
• Erase and format disks as necessary

Print information

• Add a printer if required and ensure correct printer settings
• Change the default printer if appropriate
• Print information from an installed printer
• View and delete progress of print jobs as required

Shut down computer

• Save any work to be retained and close all open application programs correctly
• Shut down computer correctly

ICAU2231A Use computer operating system
Configure operating system

• Configure operating system to suit the working environment, including but not limited to setting variables

Use operating system

• Install, upgrade and uninstall application software to suit the working environment
• Use both the graphical user interface and the command line interface to perform basic tasks

Optimise operating system

• Use operating system and third-party utilities
• Customise the graphical user interface
• Use techniques unique to the command line interface

Support input and output devices

• Set up input and output devices and check functionality
• Install drivers as appropriate and check functionality

ICAS2014A Connect hardware peripherals
Confirm requirements of client

• Identify client peripheral requirements and confirm in accordance with organisational standards
• Document client requirements and peripherals needed in line with organisational standards and report findings to the appropriate person
• Verify client requirements with appropriate person in line with organisational standards and reporting procedures
• Take action to ensure client support expectations are covered by vendor warranty and support services

Obtain required peripherals

• Obtain peripherals under instruction from appropriate person
• Enter peripherals into equipment inventory according to organisational standards
• Validate that content of delivered components and physical contents match the packing list and resolve discrepancies if necessary
• Store peripherals according to vendor/manual guidelines

Connect hardware peripherals

• Verify the timeframe for installation schedule with the client
• Remove old peripherals if they are being replaced with minimal disruption to clients, taking into account environmental considerations and OH&S standards
• Connect new peripherals with minimum disruption to clients, taking into account operating system procedures
• Configure the computer to accept the new peripherals

Test hardware peripherals and confirm client satisfaction, pay particular attention to possible impact on other systems and make adjustments as required

ICPMM263A Access and use the Internet
Identify and use local resources

• Installed Internet software applications and their purposes are identified
• Internet software applications are used online and offline
• Extracting (decompressing) software and virus scanners are used on downloaded files
• Identify Internet connection and protocols
• Applications and files are downloaded and installed correctly
• Potential security risks are identified and avoided

Identify and use remote resources

• Websites are navigated to locate required information
• Files and documents are accessed using the Internet (World Wide Web) search engines
• The Internet is browsed to find related sites via links
• Files are retrieved from an FTP repository
• Emails are sent, downloaded, read, responded and saved to
• Files attached to incoming email are retrieved and attached files are sent
• Newsgroups relevant to the industry are accessed

Subject Name: Computer Office Application

Subject Description:
Students learn to operate computing packages in order to produce documents within organisational guidelines. Documents produced include word processed documents such as routine letters, memos and records, simple spreadsheets and charts, and simple data tables, reports and queries as found in databases.

BSBCMN213A Produce simple wordprocessed documents
Use safe work practices

• Workspace, furniture and equipment are adjusted to suit the ergonomic requirements of the user
• Work organisation meets organisational and Occupational Health and Safety requirements for computer operation
• Energy and resource conservation techniques are used to minimise wastage in accordance with organisational and statutory requirements

Confirm document requirements

• Document purpose, audience and presentation requirements are clarified with relevant personnel in accordance with organisational policy and procedures
• Organisational requirements in relation to document style, storage and security requirements are identified

Produce documents

• Text is entered, checked and amended in accordance with organisational and task requirements
• Software functions are utilised for consistency of design and layout and document is formatted in accordance with organisational style and presentation requirements
• Manuals, user documentation and on-line help are used to overcome problems with document presentation and production
• Mailable document is previewed, adjusted and printed in accordance with organisational and task requirements
• Documents are prepared within designated timelines, organisational requirements and Australian standards for speed and accuracy
• Document is named and stored, in accordance with organisational requirements and the application exited without information loss/damage

BSBCMN214A Create and use simple spreadsheets
Use safe work practices

• Workspace, furniture and equipment are adjusted to suit the ergonomic requirements of the user
• Work organisation meets organisational and statutory requirements for computer operation
• Energy and resource conservation techniques are used to minimise wastage in accordance with organisational and statutory requirements

Create simple spreadsheets

• Organisational and task requirements in relation to data entry, storage, output and presentation requirements are identified
• Spreadsheet utilises routine software functions and simple formulae to meet identified requirements
• Spreadsheet layout enables efficient data input and presentation
• Spreadsheet is formatted in accordance with organisational style and presentation requirements
• Formulae are tested to confirm output meets task requirements
• Adjustments are made as required
• Supervisor is consulted to confirm final formulae

Produce spreadsheets

• Data is entered, checked and amended in accordance with organisational and task requirements
• Data input meets designated timelines and organisational requirements for speed and accuracy
• Manuals, user documentation and on-line help are used to overcome problems with spreadsheet design and production
• Spreadsheet is previewed, adjusted and printed in accordance with organisational and task requirements
• Spreadsheet is named and stored, in accordance with organisational requirements and the application exited without data loss/damage

BSBADM305A Create and use databases
Use safe work practices

• Workspace, furniture and equipment are adjusted to suit the ergonomic requirements of the user
• Work organisation meets organisational and occupational health and safety requirements for computer operation
• Energy and resource conservation techniques are used to minimise wastage in accordance with organisational and statutory requirements

Create simple databases

• Organisational requirements in relation to data entry, storage, output and presentation requirements are identified
• Database use, output, reporting and presentation requirements are determined in accordance with organisational policy and procedures
• Database utilises software functions and simple formulae to meet identified requirements
• Data table and form layout enable efficient data input and display
• Database reports are formatted in accordance with organisational style and presentation requirements

Create simple database queries

• Information output, database tables to be used and report layout are determined to meet task requirements
• Data groupings, search and sort criteria are determined to meet task requirements
• Queries are run and the results checked to ensure they provide the required data

Use simple database

• Data is entered, checked and amended in accordance with organisational and task requirements
• Data input meets designated timelines and organisational requirements for speed and accuracy
• Queries and formulae are tested to confirm output meets task requirements
• Manuals, user documentation and on-line help are used to overcome problems with database design and production
• Database reports and/or forms are previewed, adjusted and printed in accordance with organisational and task requirements
• Databases are named and stored, in accordance with organisational requirements and the application exited without data loss/damage

ICAU2006A Operate computing packages
Use appropriate software

• Select software appropriate to perform activity
• Use software to produce required outcome using a range of features related to the activities
• Save documents in appropriate directories/folders

Access, retrieve and manipulate data

• Select and access files
• Amend and save files according to requirements
• Produce documents and files that meet organisational needs
• Save files in appropriate directories/folders
• Exit software correctly without loss of data

Access and use help functions within each application

• Identify the help resources available for basic difficulties with the software
• Access user help documentation and other resources for basic difficulties with the software

Use keyboard and equipment

• Follow OH&S standards and regulations to avoid injury or illness
• Use wrist rests and document holders where appropriate
• Use monitor anti-glare and radiation reduction screens where appropriate
• Ensure user equipment is maintained and free from defects that could cause injury

ICAD2012A Design organisational documents using computing packages
Design documents to meet organisational needs

• Use applications to design and configure document templates for use in a business environment
• Demonstrate the implementation of design guidelines
• Select appropriate software
• Use software as per specifications to design documents
• Store documents for access and editing as required
• Obtain approval of design of documents from appropriate person

Access, retrieve, manipulate and save data

• Use software as per specification
• Locate and open files
• Amend designs according to requirements
• Exit applications successfully without loss of data

ICAU2013A Integrate commercial computing packages
Determine work requirements

• Identify the requirement of the task
• Select appropriate software and file formats

Produce required data/documents to new format

• Create a mailing list using a database, spreadsheet or address book, and merge mailing list with another document
• Use a conversion tool of a software application package to convert data from one format to another to enable additional work on the converted data
• Save data to a new file format
• Import objects from another software application package and modify as required to produce a required outcome
• Export data to another software application package to produce a required outcome
• Create a link between one software application package and another, and use this to update information to a document

Save and retrieve data with the aid of help functions

• Save data to disk
• Convert data to a new file format
• Re-access data and check information
• Obtain organisational documentation, such as procedures, manuals and guides and use when appropriate
• Save data to disk
• Access user help documentation or other resources for basic difficulties with software application package

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