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Certificate II in Hospitality (Operations)

This course is designed to provide the students with a broad range of skills required to work in the Hospitality Industry environment and in particular a front office environment. The students will have an idea of the routine tasks and behaviour that can be required from office environment of a business in the hospitality field. Students will learn about the hospitality industry and will develop various office based skills, such as customer service skills, coach skills, familiar and perform office procedures, preparing business documents skills, research  skills, presentation skills, product promotion skills etc.,. Students will also learn how to present themselves for work in this industry.



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