About Us

Founded in Perth in 1993, the Perth Institute was Western Australia's first accredited hotel management organization. It has built an enviable reputation and is amongst the foremost private hospitality and tourism training institutes in Australia.

Certificate II in Hospitality (Operations) -Food and Beverage and Front Office Streams

Course Duration : 12 weeks

Course Description

• Work with colleagues and customers
• Work in a socially diverse environment
• Follow health, safety and security procedures
• Develop and update hospitality industry knowledge
• Follow workplace hygiene procedures
• Perform office procedures
• Communicate on the telephone
• Develop and update local knowledge
• Receive and process reservations
• Provide accommodation reception services
• Conduct night audit
• Provide porter services
• Provide housekeeping service to guests
• Maintain financial records
• Process financial transactions
• Operate a computerised reservation system

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