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Advanced Diploma of Information Technology

DURATION: 29 months full time

ENTRY POINTS: January, February, March, April, May, July, August, September, October

LOCATION: Sydney

The entry requirement for the Advance Diploma of IT (System Development) ICA60105 is the successful completion of Certificate II in IT National Code: ICA20105, plus the successful completion of Certificate IV in Information Technology (Websites) ICA40305, plus the successful completion of the Diploma of IT (Website Development) ICA50605.

Subject Name: Develop Knowledge Management Solutions
Subject Code: ADP1
Subject Description:
This subject will explore the issues related to the planning, managing and implementing of an E-Business project. The student needs to apply the practical knowledge and skills of e-business innovation, quality assurance processes and project management technologies and tools into this real case study project. Also, students should be able to demonstrate the knowledge and skills in the development of an e-business information system.

The project involves:

  • Identifying technical requirements of business solutions.
  • Implement change management processes
  • Directs and manage project activities
  • Develop contracts and manage contacted performance.
  • Identifying technical security requirements.
  • Creating a feasibility study of an e-business project.

This project has two parts and this subject forms Part One. In this part, students are required to create a feasibility study of an e-business project. The feasibility study should start with a diagnosis of the business problem to be solved. This is followed by objectives and expected outcomes to solve a given business case. The students are required to submit the feasibility study to the project's supervisor.

BSBEBUS605A Identify and implement e-business innovation
Compare the business with e-businesses

  • Information on e-business markets, customers and methods of doing business are investigated
  • The current market for the business and the customer base are analysed and compared with typical e-business markets and customers
  • Current business relationships, business processes and methods of doing business are analysed and contrasted with e-facilitated businesses

Identify e-business opportunities for innovation and reform

  • Innovation and reform of aspects of the business through e-business strategies are investigated and opportunities identified
  • Opportunities are assessed for their compatibility with business goals and objectives, and a cost-benefit analysis conducted for each
  • The degree of likely change and the ramifications for the business and its culture are evaluated for each opportunity
  • A risk management analysis is conducted and a plan for dealing with contingencies is formulated in accordance with organisational requirements
  • Opportunities are ranked in terms of their viability and applicability to the organisation
  • Opportunities for innovation are included in the organisation's e-business strategy and prioritised for implementation

Implement e-business innovation

  • Aspects of the business are redesigned in an innovative manner using online technologies in accordance with the organisation's e-business strategy
  • e-business innovation/s are integrated into the business and monitored to gauge their usefulness and maximise implementation
  • e-business innovation is reviewed in consultation with users and recommendations for improvement or further innovation documented and evaluated

ICAI6187A Implement change management processes
Plan IT system changes

  • Research and develop change procedures and conventions
  • Develop IT change management plan
  • Identify key personnel responsible for change management policies and procedures
  • Train staff and management in change management procedures and polices
  • Evaluate current IT system to determine changing user or business patterns
  • Identify key personnel responsible for authorising and implementing change management plan

Identify technology system change needs

  • Determine current IT benchmarks
  • Compare identified needs against performance benchmarks to identify possible changes
  • Assess proposed changes to determine impact
  • Notify key personnel of necessary change

Implement change

  • Plan change schedule
  • Prioritise changes and allocate resources
  • Implement change management plan and procedures
  • Involve stakeholders in the implementation process
  • Capture new performance benchmarks to measure changes
  • Ensure appropriate liaison methods are used
  • Identify training requirements
  • Notify stakeholders of change

Monitor and review implementation

  • Measure change performance against new benchmarks
  • Submit performance results to stakeholders
  • Obtain sign-off on changes
  • Provide appropriate documentation and reporting

PSPPM601B Direct complex project activities
Identify project scope in a strategic context

  • Organisational requirements are anticipated/identified and communicated to project developers and managers
  • Project definition studies are undertaken and the results are analysed against similar projects already conducted to determine/approve the scope of projects
  • Project infrastructure is approved in accordance with organisational policy and procedures
  • Projects are initiated in accordance with the organisation's strategic direction in consultation with clients
  • Conceptual and analytical skills are applied to develop a management strategy to ensure project objectives and client requirements are met
  • An effective risk management system is developed and applied to ensure project objectives are met within the organisation's accountability framework

Manage establishment of projects

  • The political context is managed and stakeholder expectations are influenced in accordance with organisational policy and procedures, to ensure endorsement and whole-of-life support for the project
  • Project scope and objectives are analysed to determine the work breakdown structures to achieve project objectives on time and within budget, and project infrastructure is acquired and allocated
  • Project plans are approved and a personal work plan for checking progress, mentoring, reading reports, providing feedback and authorising approvals is developed in accordance with project requirements
  • Processes identified for monitoring, evaluating and reporting performance against project objectives are established in accordance with project requirements

Manage integration of project activities

  • All aspects of the project and related projects are integrated and links are established to ensure objectives remain appropriate
  • Consultation and reporting mechanisms are applied in accordance with project requirements to regularly consult with and provide advice to staff and contractors, and to discuss progress to ensure effective results
  • Stakeholders' motivations are identified and considered in the management of the project
  • Progress is monitored to ensure time, performance, cost and quality of project are achieved, and change proposals are investigated, negotiated and approved in consultation with stakeholders
  • High-level judgment is applied to provide ongoing advice and to resolve disagreements and disputes to the satisfaction of parties involved

Finalise and review project activities

  • Finalisation plans are developed to ensure all objectives are achieved, whole-of-life support will be maintained, and transition to next/following projects is facilitated
  • Documented information is evaluated, and lessons learnt are analysed and reported to stakeholders to assist in continuous improvement
  • Evaluation of project achievement against objectives is monitored in accordance with the evaluation framework and is reported to approval authorities and stakeholders in accordance with organisational policy and procedures

BSBEBUS511A Implement a knowledge management strategy for an e-business
Implement knowledge management system and procedures

  • A culture of sharing knowledge within the e-business is fostered through a system of formal and/or informal incentives and rewards
  • Policy and procedures for capturing knowledge within the organisation are implemented in accordance with the e-business knowledge management strategy and integrated into existing business processes to change the enterprise processes to an e-business one.
  • Ways of contributing to the organisation’s knowledge management system are modelled, and learning and development opportunities are provided for staff to assist them to contribute and provide feedback
  • Staff are provided with coaching, mentoring and ongoing support in accessing and using the organisation’s knowledge management system in accordance with the e business knowledge management strategy
  • Protection and security of knowledge / information and levels of access are managed in accordance with organisational requirements

Maintain e-business knowledge base

  • Input procedures are monitored to ensure that sources are tapped and knowledge captured in accordance with the e-business knowledge management strategy and to ensure the effectiveness of accurate data capture
  • Data on access and use of the knowledge management system is collected and analysed to ascertain the organisation’s strategic use of knowledge
  • Contingency measures are implemented to address shortfalls in the knowledge management system and procedures in accordance with level of responsibility
    and authority

Review knowledge management system and procedures

  • The effectiveness of the knowledge management system and procedures is evaluated to ensure they are meeting the needs of clients, organisational aims,
    objectives and standards
  • Organisational knowledge content, accuracy and currency is periodically reviewed in accordance with organisational requirements
  • Improvements to the system and to the organisation’s strategic use of knowledge are identified in consultation with users and a cost-benefit analysis prepared for recommendations

BSBEBUS609A Develop a knowledge management strategy for an e-business
Analyse existing knowledge management arrangements

  • Existing arrangements for the capture and use of e-business knowledge and information from internal and external sources are identified
  • Arrangements for managing knowledge are distinguished from information management and understanding of the importance of knowledge management in the organisation identified
  • The effectiveness of existing procedures and systems is evaluated in terms of meeting the needs of clients, organisational aims, objectives and standards
  • Improvements are identified in the organisation’s strategic use of knowledge and a cost-benefit analysis prepared

Evaluate knowledge management options

  • Methods for capturing and using the knowledge held by people within an e-business are investigated and barriers to their use identified and evaluated
  • Knowledge management software is evaluated and recommendations made regarding its usefulness and likely benefit to the organisation
  • Incentives and reward systems to support knowledge management are investigated for their relevance to an e-business
  • Business non-technical requirements for maintenance of and access to an integrated knowledge database for the e-business are determined in accordance with organisational requirements

Develop a knowledge management strategy

  • A business strategy is developed in consultation with staff for the capture and strategic use of organisational knowledge
  • Business processes are designed to support knowledge management in accordance with the organisation’s e-business strategy and budget
  • An executive support system is planned as part of the knowledge management strategy to improve managerial decision making in accordance with organisational requirements
  • Technology requirements for implementation of the strategy are costed and included in e-business budgeting
  • Processes for the periodic review of knowledge management within the e-business are designed or re-designed to ensure ongoing efficiency and effectiveness
  • The knowledge management strategy meets organisational requirements identified in its overall business plan and e-business strategy

ICAI5216B Monitor and improve knowledge management system
Investigate knowledge management system

  • Review structure of existing knowledge management system and develop an understanding of its operation
  • Interview clients and staff to determine informationrequirements
  • Identify frequently requested information
  • Create a structure for organising information
  • Document structure and forward to appropriate person for approval

Create knowledge management system

  • Retrieve identified information
  • Organise information to follow the approved structure
  • Document information structure

Distribute and monitor knowledge management system documentation

  • Distribute knowledge management system documentation to clients and staff
  • Gather feedback from clients and staff and incorporate to improving systems and processes
  • Monitor use of knowledge management system to determine effectiveness
  • Make changes to knowledge management system
  • Make knowledge management system documentation available in an accessible location
  • Implement and monitor process improvements

ICAA5150C Evaluate vendor products and equipment
Establish business requirements

  • Identify and prioritise business requirements
  • Identify conflicting or overlapping business requirements
  • Specify budget and available resources
  • Validate businessrequirements , budget and resource needs with client

Identify vendor products and equipment

  • Investigate a representative range of vendor products and equipment
  • Identify and document interdependencies
  • Specify and document technical alternatives available to the business
  • Determine and document availability of products and equipment

Evaluate vendor products, services and equipment

  • Rate vendor products for quality and support
  • Rate vendor products for fit with client needs
  • Establish product limitations, performance, integration capabilities and costs
  • Prepare cost-benefit analysis

Prepare evaluation report

  • Document product information in order of preference
  • Recommend preferred product, including the reasoning behind recommendations
  • Prepare a report containing solution details
  • Submit report to client for approval

ICAA5138B Determine acceptable developers for projects
Establish business requirements

  • Identify and prioritise business requirements
  • Identify conflicting or overlapping business requirements
  • Specify budget and available resources
  • Validate businessrequirements , budget and resource needs with client

Identify vendor products and equipment

  • Investigate a representative range of vendor products and equipment
  • Identify and document interdependencies
  • Specify and document technical alternatives available to the business
  • Determine and document availability of products and equipment

Evaluate vendor products, services and equipment

  • Rate vendor products for quality and support
  • Rate vendor products for fit with client needs
  • Establish product limitations, performance, integration capabilities and costs
  • Prepare cost-benefit analysis

Prepare evaluation report

  • Document product information in order of preference
  • Recommend preferred product, including the reasoning behind recommendations
  • Prepare a report containing solution details
  • Submit report to client for approval

ICAA5138B Determine acceptable developers for projects
Specify development requirements

  • Prepare and document clear specifications for the project
  • Submit specifications to appropriateperson for sign-off and authority to contract developers
  • Prepare request for tender document if appropriate, using specifications
  • Prepare and document agreed selection guidelines

Identify potential developers

  • Investigate potential developers in line with organisationalguidelines
  • Request development quotes from potential developers
  • Assess submitted quotes against selection guidelines and make a shortlist of potential developers , where appropriate

Select a potential developer

  • Assess the capability of developers to do the project work
  • Confirm that potential developers understand the scope of the work to be undertaken
  • Conduct a due diligence check where appropriate and assess the quality of developers
  • Select appropriate developers using selection criteria
  • Inform developers of their selection according to organisational guidelines

Sign off the selection process

  • Prepare contract for signing according to enterprise procedures
  • Sign contract and prepare developers to commence work according to contract


Subject Name: Develop E-Business Solutions
Subject Code: ADP2
Subject Description:
This subject is project based. It involves the research and development of today's E-Learning Management System (ELMS). Students will gain strong knowledge of e-learning development through in-depth research and apply obtained skills to develop an E-Learning Management System (ELMS). The developed application should be able to meet today's e-learning needs. The E-Learning Management System (ELMS) should improve the efficiency and effectiveness of an organization in a given business environment.

Students will use E-Learning concepts, the interactive website design concepts; web programming tools and technologies to do the project.

Students should be able to demonstrate the knowledge of E-Learning Management System (ELMS) development principally by applying knowledge of the Web Design, Multimedia Animation and Web Based Application programming, and E-commerce site design &interactive skills.

CUFWRT601A Write scripts
Prepare to write scripts

  • Evaluate existing narrative form in preparation for developing scripts for specified productions
  • Identify audience and purpose, and requirements for genre, structure and format
  • Evaluate script concepts and ideas, narrative and structural framework in relation to stipulated source material, as required
  • Review, discuss and obtain feedback about narratives from relevant personnel , as required
  • Establish criteria to provide an effective measure of the success of scripts in their context.

Write draft scripts

  • Develop scripts using a range of appropriate script writing tools and techniques
  • Use collaborative techniques to refine and redraft scripts until they meet creative and artistic requirements
  • Ensure factual information is accurate and relates to the results of research and agreed existing narrative, as required
  • Ensure final drafts of scripts meet stipulated production and performance requirements

Produce final scripts

  • Document and incorporate feedback from relevant personnel
  • Evaluate draft scripts against criteria established at the outset to determine whether they successfully meet production requirements.
  • Make final adjustments to scripts and submit to relevant personnel by agreed deadlines

TAAENV501B Maintain and enhance professional practice
Model high standards of performance

  • Personal performance is consistent with the organisation's goals and objectives
  • Appropriate professional techniques and strategies are modelled
  • Personal work goals and plans reflect individual responsibilities and accountabilities in accordance with organisational/legal requirements
  • Ethical and inclusive practices are applied in professional practice

Determine personal development needs

  • Personal knowledge and skills are assessed against units of competency and other relevant benchmarks to determine development needs and priorities
  • Changes in vocational education and training policy and operating environments are identified and the impact on professional practice and personal development needs is determined
  • Feedback from colleagues and clients is used to identify personal learning needs/areas of professional development
  • Future career options are identified
  • Personal learning needs are documented and updated
  • Personal development needs are discussed with relevant personnel for inclusion in the professional development plan

Participate in professional development activities

  • Development opportunities suitable to personal learning style/s are selected and used to support continuous learning and maintain currency of professional practice
  • Professional networks are participated in to support continuous learning and to maintain professional practice
  • Own performance and professional competency is continuously improved through engagement in professional development activities
  • Technology is used to maintain regular communication with relevant networks, organisations and individuals

Reflect on and evaluate professional practice

  • Developments and trends impacting on professional practice are researched and integrated into work performance
  • Feedback from colleagues/clients is used to identify and introduce improvements in work performance
  • Innovative and responsive approaches for improving professional practice are identified through the use of continuous improvement techniques and processes
  • Records, reports and recommendations for improvement are managed within the organisation's systems and processes

BSBEBUS503A Design an e-business
Determine e-business model

  • An e-business model is confirmed for the business in accordance with the requirements of its business plan
  • Legal, ethical, risk management and security issues for the business are identified and addressed in accordance with e-business model
  • Cost implications of implementation of the e-business model are assessed and provided for
  • Policies and procedures are identified for development, to guide business operation in accordance with the e-business model

Design an e-business

  • Purpose, objectives and values are formulated for the
    e-business
  • Elements of the value chain are identified and structured for electronic business in accordance with the business model
  • The target market for the e-business strategy is identified and customer priorities investigated
  • The e-business is designed to address the needs of the target market in accordance with the purpose, objectives and values of the business

Plan e-business implementation

  • The benefits of internal development versus outsourcing versus partial outsourcing are assessed
  • The technical needs for implementation of the e-business model are identified in consultation with technical expert/s
  • Culture change issues are investigated and a plan developed to manage transition to an e-business
  • Options are developed and costed for e-business implementation and an implementation plan developed to manage the process in accordance with
    organisational requirements

CUFDIG502A Design Web environments
Determine project requirements

  • Analyse project brief to identify purpose of, and target audience for, web environments
  • Consult with clients to clarify project requirements
  • Identify target audience characteristics and determine how these influence all aspects of design
  • Identify content to be incorporated and generated and how this content is to be accessed, searched or delivered

Research and select web environments

  • Research web environments and analyse their potential
  • Analyse how these web environments meet audience and content requirements
  • Identify issues relating to delivery platform and standards, and determine how these may affect web environment options
  • Consult relevant personnel to ensure that all possible web environment options are considered
  • Select web environments that will meet creative, production and technical requirements

Draft design specifications

  • Design the architecture of web environments to show interrelationship between environment components
  • Identify each web environment and specify its individual interactive features, functionality and navigation and its relationship to design as a whole
  • Identify content components and specify how these will be logically structured and integrated into and/or generated by web environments
  • Specify levels of access permissions to web environments as required
  • Specify media assets as required
  • Specify user interfaces of web environments.
  • Specify production requirements , including appropriate testing strategies
  • Write draft design specifications to include all relevant advice to design and development teams
  • Discuss draft design specifications with client to ensure designs are consistent with project briefs.

Review and confirm design specifications

  • Review designs against required project outcomes, as well as client and audience needs.
  • Review designs to ensure they meet creative and technical requirements.
  • Adjust designs as necessary after discussions with relevant personnel
  • Clarify legislative or ownership issues to comply with production and organisational requirements
  • Confirm with client acceptance of design specifications, including deliverables, milestones and timelines.

CUFDIG505A Design information architecture
Identify project requirements

  • Discuss concepts with relevant personnel to ensure that design briefs are fully understood
  • Identify technical parameters of interactive media products, including delivery platform
  • Identify target audience characteristics
  • Identify content to be integrated into or generated by interactive media products

Classify and organise content

  • Research and select appropriate thesaurus and metadata standards if relevant.
  • Organise content and construct a content inventory detailing levels of hierarchy using classification techniques
  • Assign labels to content that are appropriate and meaningful for target audiences
  • Identify content search requirements
  • Discuss proposed content classification with relevant personnel to ensure that it meets project requirements

Draft information architecture design specifications

  • Sketch overall architecture showing the relationship between interactive content
  • Design forms that detail content input process if required
  • Specify search functionality and search return displays
  • Construct wire frame of the content architecture and navigation pathways
  • Write draft design specifications to include all relevant advice to development teams
  • Present draft design specifications for discussion with and feedback from other team members
  • Amend draft design specifications to accommodate feedback as required.
  • Discuss final draft design specifications with clients to ensure designs are consistent with project requirements

Finalise information architecture designs

  • Conduct usability test using appropriate testing techniques
  • Incorporate design changes to information architecture in design specifications
  • Obtain final agreement from relevant personnel for finished design

ICAS5118C Manage system security
Identify threats to system

  • Identify and understand the organisation's system
  • Conduct risk analysis on system and record outcomes
  • Evaluate threats to the system and record findings
  • Identify and document human interactions with system

Determine risk category

  • Conduct a risk assessment on the system and categorise risks
  • Conduct a risk assessment on human operations and interactions with the system and categorise risks
  • Match risk plans to risk categories
  • Determine and plan resources by risk categories

Identify appropriate controls

  • Identify and put in place effective controls to manage risk
  • Design polices and procedures to cover user access s of the system
  • Conduct training in the use of system -related polices and procedures
  • Monitor high-risk categories at specified periods
  • Identify and record system breakdowns

Include controls in the system

  • Develop security plan and procedures to include in management system
  • Develop security recovery plan
  • Implement system controls to reduce risks in human interaction with the system

Monitor system tools and procedures

  • Review and monitor risks and controls using a management review process
  • Review risk analysis process based on security benchmarks from vendors, security specialists and organisational reviews
  • Plan to re-evaluate system and identify new threats and risks

ICAA5035C Research and review hardware technology options for organisations
Determine organisational needs

  • Establish organisational needs and selection criteria
  • Determine future requirements in accordance with strategic goals
  • Assess physical infrastructure and financial parameters

Evaluate and report on options

  • Review and test hardware against organisational requirements
  • Report findings to appropriate person according to their suitability for organisational requirements
  • Document information in a report and submit to appropriate person

ICAA5148B Select new technology models for business
Identify processes to be improved by the application of a new business model

  • Map existing process flow against relevant performance standards , in order to identify areas that may need improvement
  • Outline emerging models and processes
  • Identify changes in the technological, client and supply chain environment
  • Document changes identified and submit to appropriateperson for review

Appraise existing models

  • Analyse existing business models in use by the business
  • Investigate business models in use in other similar businesses
  • Identify and determine relevance of business models in use and under development in other industry sectors
  • Map existing models in other parts of business supply chain

Research new business models

  • Investigate new business models to establish opportunities for improvement
  • Evaluate opportunities against business requirements
  • Prioritise and document identified opportunities

Select the appropriate model

  • Select a business model that improves the business processes
  • Develop performance benchmarks to measure the effectiveness of the chosen business model
  • Model new business process or model, including collaboration with other businesses
  • Document the proposed business model according to business procedures
  • Forward appropriate document to appropriate person for sign-off

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